Automotive Service Advisor / Writer
About The Position
DARCARS of Englewood is now seeking an Automotive Service Advisor / Writer. As the Automotive Service Advisor / Writer, you are responsible for presenting, consulting, and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention. This role requires the ability to manage in a fast-paced work environment with limited supervision. Must have great customer service, phone, and computer skills. Previous automotive Service Advisor experience is preferred. Must be a minimum of eighteen years of age, possess a valid driver's license, and be able to pass pre-employment screening (background check).
Requirements
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background)
- Great customer service skills
- Great phone skills
- Great computer skills
Nice To Haves
- Previous automotive Service Advisor experience preferred
Responsibilities
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Generate and provide customers with a complete and accurate estimate of repair orders
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
- Follow the manufacturer’s warranty guidelines and procedures
- Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
- Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
Benefits
- Competitive pay and opportunities for bonus
- Comprehensive Benefits Plan including 401k
- PTO and Paid Holidays
- Employee discounts on vehicle purchases, parts and service repairs
- Opportunities to join our community service initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
