Cleveland – Automotive Service Advisor / Service Writer – Houston, TX – $65,000–$130,000/Year + Up to $10,000 Sign-On Bonus

D.I.B Automotive Group • Cleveland, TX

12h • Onsite

About The Position

D.I.B. Automotive Group is hiring experienced Automotive Service Advisors at multiple Houston-area locations. This role involves guiding customers through the service process, explaining repairs and pricing, working with technicians, and ensuring customer satisfaction to build loyalty and encourage repeat business. The company offers a high car count, consistent workflow, a strong technician team, and career growth opportunities.

Requirements

• 4+ years of automotive or Service Advisor experience
• Solid understanding of vehicle systems and repairs
• Strong communication skills with the ability to recommend and sell services
• Ability to thrive in a fast-paced, high-volume shop environment
• Organized, dependable, and focused on delivering excellent customer service

Responsibilities

• Guide customers through the service process from vehicle drop-off to pickup
• Complete vehicle walkarounds and identify recommended services
• Explain repairs, pricing, and timelines in a clear, professional manner
• Work closely with technicians to ensure accurate, efficient service
• Keep estimates, records, and customer updates organized and current
• Follow up with customers to build loyalty and encourage repeat business

Benefits

• Sign-on bonus of up to $10,000
• Health insurance coverage
• Paid time off
• Employee discounts
• Employee assistance program
• Professional development support
• Training reimbursement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed