Automotive Service Advisor / Hospitality Professional
About The Position
Tulley Automotive Group in Nashua is looking for a friendly, motivated Service Advisor to join their fast-growing team. This role is suitable for individuals passionate about delivering outstanding customer service and seeking an exciting career path. Prior automotive experience is not required, as hands-on training will be provided. Experienced Service Advisors from dealerships, independent repair shops, quick lube centers, or tire stores will find a supportive team and growth opportunities. The role involves greeting customers, communicating service recommendations, documenting vehicle issues, coordinating with technicians, updating customers on progress, reviewing completed work, following up post-service, maintaining knowledge of services and promotions, and collaborating with the parts department and technicians for timely repairs. Tulley Automotive Group is a family-owned business established in 1957, committed to a diverse workforce, customer service, and automotive excellence, offering career opportunities that promote personal growth, work-life balance, and equality.
Requirements
- Friendly and motivated demeanor
- Passion for delivering outstanding customer service
- Ability to manage fast-paced environments
- Skill in juggling priorities
- Ability to make customers feel valued
- Willingness to learn and adapt (if coming from a non-automotive background)
- Experience as a Service Advisor (dealership, independent repair shop, quick lube center, or tire store) is a plus
Nice To Haves
- Hospitality background
- Prior automotive experience
Responsibilities
- Greet customers promptly and professionally when they arrive at the service department
- Clearly communicate service and repair recommendations to customers, including estimated costs and timelines
- Accurately document customer concerns and vehicle issues in service records
- Coordinate vehicle inspections and diagnostic work with service technicians
- Keep customers updated on service progress, changes in repair timelines, and any additional recommended services
- Review completed work with customers and explain all charges and services performed
- Follow up with customers post-service to ensure satisfaction and encourage repeat business
- Maintain knowledge of dealership services, manufacturer recommendations, and current promotions
- Collaborate with parts department and service technicians to ensure timely and accurate repairs
Benefits
- Competitive Compensation
- Paid Time Off: Vacation Time | Personal Time | Holiday Time
- 401(k) plan with dealer contribution
- Employee Assistance Program (EAP)
- Insurance: Medical, Dental, Vision, Accident
- Disability Coverage: Short Term & Long Term
- Voluntary Life and AD&D Coverage
- Employer Paid Life Insurance Policy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
