Experienced Automotive Service Advisor / Assistant Service Manager - Elkton CDJR

HERTRICH Family of Automobile Dealerships • Elkton, MD

16h • Onsite

About The Position

The Hertrich Family of Automobile Dealerships is hiring a motivated, customer-focused Automotive Service Advisor / Service Writer to join our high-performing service team. If you enjoy helping customers, staying busy, and working in a fast-paced, team-driven environment, this is a great opportunity to grow your career. Hertrich is a family-owned and operated dealership group with 24 dealerships, 18 automotive brands, and 15 collision centers. They have strong community involvement, supporting over 90 local organizations, and offer long-term stability with room to grow.

Requirements

• Customer-focused, energetic, and team-oriented attitude
• Prior customer service and/or sales experience required
• Strong communication skills (English required)
• Comfortable using computers and learning dealership software
• High School Diploma or GED required
• Flexible schedule, including evenings and Saturdays
• Valid driver's license with a clean driving record

Nice To Haves

• Automotive experience is a plus
• Spanish bilingual preferred

Responsibilities

• Greet service customers promptly and professionally
• Answer service calls and schedule appointments
• Communicate repair needs, estimates, and timelines clearly
• Coordinate repair orders with Technicians
• Keep customers informed throughout the service process
• Recommend additional maintenance or services when appropriate
• Maintain accurate service records
• Deliver an exceptional customer experience-every visit

Benefits

• Medical, Dental, Vision, Life & Disability insurance
• Paid vacation, holidays, and personal days
• 401(k) with employer match
• Employee vehicle purchase discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED