Automotive Service Advisor CDJR

Big Rapids•Big Rapids, MI

1d•Onsite

About The Position

Service Advisor – Baker Big Rapids CDJR At Baker Auto Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us. Our CDJR store in Big Rapids, MI is seeking a person familiar with the Service Advisor role that is eager to develop into a best-in-class service professional. If you are an up-and-coming Service Advisor looking for the right home to grow professionally, we're looking for you!

Requirements

Familiarity with the Service Advisor role is essential.
A current valid driver’s license and insurability rating is required.
High School Diploma or equivalent

Nice To Haves

Experience in the role is preferred.
Experience with the CDK dealer management system is a bonus.
College experience is a plus.

Responsibilities

Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle.
Learn your product to be a credible resource for your customers.
Thoroughly assess customer needs and present the appropriate services.
Champion the multi-point inspection process and review results with every customer.
Organize and present estimates that make customers want to invest in their vehicles.
Manage your book of business making sure vehicles get through the shop on schedule.
Ensure customers stay informed with up-to-date progress and changes in status.
Insist on keeping your paperwork organized and current.
Understand and stay compliant with the manufacturer warranty and policy & procedures.