Automotive Service Advisor Apprentice

Crown City Tire • Pasadena, CA

17h • Onsite

About The Position

Crown City Tire Auto Care is looking for a full-time Automotive Service Advisor Apprentice to join our Pasadena team. This is a customer-facing training position designed for someone who is already great with people and wants to build a career as an Automotive Service Advisor. You do not need automotive experience. We can teach you the automotive side. What we are looking for is someone who communicates well, enjoys helping customers, is organized, coachable, comfortable in a fast-paced environment, and wants an opportunity to grow professionally. If you already have automotive knowledge, even better. This is not simply a receptionist or front-counter position. Our Service Advisor Apprentice works directly alongside our Service Advisors while learning the entire customer experience — from the first phone call and vehicle check-in through inspections, estimates, customer communication, and final vehicle delivery. You'll begin with customer service and support responsibilities while gradually taking on more of the Service Advisor role as your skills develop. Our goal is to prepare you to become a full-fledged Service Advisor. Most apprentices are ready to transition into a Service Advisor position in approximately 9 months, although some progress faster and others may take longer. You'll receive training, coaching, clear expectations, and regular feedback throughout the process.

Requirements

• Previous customer-facing service, hospitality, retail, or sales experience.
• Strong verbal and written communication skills.
• Comfortable using computers and learning new systems.
• Organized, dependable, and detail-oriented.
• Ability to work well in a fast-paced environment.
• Team-oriented mindset.
• High school diploma or equivalent.
• Valid California driver's license.

Nice To Haves

• Automotive experience is preferred but not required.
• Previous customer service, hospitality, retail, or sales experience.
• Naturally enjoy talking with and helping people.
• Are comfortable communicating both face-to-face and over the phone.
• Stay organized while handling multiple responsibilities.
• Learn quickly and apply feedback.
• Take accountability for your work.
• Work well as part of a team.
• Want to build a career rather than simply find another job.

Responsibilities

• Answer phones and schedule appointments.
• Greet customers and manage vehicle check-in.
• Understand customer concerns and ask the right questions.
• Support Service Advisors throughout the repair process.
• Build and manage repair orders.
• Understand vehicle inspections and estimates.
• Communicate repair and maintenance recommendations clearly.
• Follow up with customers throughout the day.
• Understand basic vehicle systems, maintenance, and common repairs.
• Work effectively with technicians, advisors, and management.
• Manage the complete customer experience from check-in through vehicle delivery.

Benefits

• $22–$24 per hour, based on experience.
• Performance bonus opportunities.
• Two weeks of paid time off after eligibility requirements are met.
• Health benefits.
• Ongoing training and development.
• Clear advancement path into a Service Advisor position with significantly greater earning potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED