Automotive Service Advisor

Nucar Southern New England • Norwood, MA

10d • Onsite

About The Position

Nucar Toyota of Norwood is looking for a motivated, customer-focused Service Advisor to join their team. This role serves as the primary link between customers and service technicians, focusing on understanding customer needs, explaining services, and ensuring a positive customer experience. The Service Advisor will manage repair orders, communicate updates, and collaborate with the service team to maintain efficiency and customer satisfaction.

Requirements

• Strong communication and customer service skills
• Ability to stay organized and manage multiple customers and priorities
• Positive, professional attitude and a team-oriented mindset
• Comfortable working in a fast-paced automotive environment
• Valid driver's license and ability to meet applicable driving requirements

Nice To Haves

• Automotive service or dealership experience is a plus
• Previous sales, hospitality, or customer-facing experience may also be a great fit

Responsibilities

• Welcome customers and identify their vehicle service and repair needs
• Create and manage repair orders from check-in through vehicle delivery
• Communicate recommended maintenance and repairs clearly and professionally
• Provide estimates and keep customers updated on repair status and timelines
• Work closely with technicians and the service team to keep work moving efficiently
• Build lasting customer relationships through follow-up and exceptional service
• Help drive service department performance while maintaining a customer-first approach

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed