Automotive Sales Associates- Ferman Chevrolet North Dale Mabry

Ferman Chrysler Jeep Dodge RAM New Port Richey•Tampa, FL

2d•Onsite

About The Position

Join our team at Ferman Chevrolet of North Dale Mabry and help customers find the perfect vehicle to fit their needs and lifestyle. In this role, you will build relationships with customers, demonstrate vehicle features, conduct test drives, and guide buyers through the sales process from start to finish. Successful candidates are self-motivated, customer-focused, and driven to achieve sales goals while delivering an exceptional customer experience.

Requirements

Prior automotive or retail sales experience required.
Knowledge of Microsoft Office suite is required.
Present a professional and well-groomed appearance.
High school diploma or GED equivalent required.
Must have a valid US government issued Driver's License, safe driving record and eligible to work in the United States.
Must be able to pass a pre-employment background screening and drug test.

Nice To Haves

Regularly engage in continuing education to maintain requirements for manufacturer certifications for product knowledge and technology.
Experienced at using CRM software a plus.
Comfortable using digital communication tools – social media messaging, email, text in addition to phone.
Bi-lingual with proficiency in both English and Spanish highly desirable.
Exceptional Guest service skills required.
Excellent verbal & non-verbal skills, listening and problem-solving skills.
Desire to achieve exceptional Guest Satisfaction scores.
Some college preferred.

Responsibilities

Review online vehicle inventory daily to ensure accuracy on dealer website and 3rd party websites. Identify and troubleshoot discrepancies.
Respond and engage with in-store and online sales inquiries using our CRM tool, online chat, email, text, phone and social media messaging to understand our Guest’s needs and match with corresponding vehicles in inventory.
Film brief vehicle overviews and send to Guest for vehicle(s) of interest.
Schedule and confirm Guest’s test drive appointment, prepare vehicle(s) of interest prior to their arrival, greet Guest to the dealership and accompany them on test drive to demonstrate vehicle features, technology and optional equipment available.
Be well-versed in brand product knowledge, competitive product knowledge and effectively overcome Guest objections throughout the sales journey.
Regularly communicate with Guest until the sale has closed and coordinate the entire transaction from vehicle presentation to pre-finance paperwork.
Coordinate sold vehicle delivery to Guest ensuring they understand vehicle features and warranty. Introduce each Guest to the Service Department and schedule their first manufacturer recommended maintenance appointment.
Prospect for new business using dealership database and networking to identify potential sales opportunities and develop your personal “book” of repeat business.
Update and manage Guest profiles in dealership database. Maintain CSI scores equal to, or above, manufacturer requirements.

Benefits

Competitive Hourly Base Pay
Monthly Performance Bonuses
Additional Incentive and Spiff Opportunities
Customer Satisfaction Rewards
Salesperson of the Month Recognition & Bonuses
Professional Training & Career Development
Supportive Team Culture Focused on Success
Competitive salary commensurate with experience.
Excellent growth and opportunities for advancement.
Modern, state-of-the-art Service facilities.
Paid training and education to achieve, and maintain, any job certifications required.
401K with company participation.
Competitive Health, Dental, Vision and Life insurance programs for employees and their families.
Short-term & long-term disability insurance available.
HSA (health savings account).
PTO (paid time off).
Employee pricing for new & used vehicles, service and parts.