Ferman Volvo of Tarpon Springs needs Experienced Automotive Sales Associates
About The Position
Ferman Volvo of Tarpon Springs is seeking experienced Automotive Sales Associates to join their team. This role offers the opportunity for increased earning potential and stability within one of the largest employers in the Tampa Bay area. Successful candidates will have a passion for cars and technology, be sharp, positive, energetic, and driven to achieve sales goals. The role involves building relationships with customers through various communication channels, including in-person, online, phone, and social media. Continuous learning and product knowledge are essential for overcoming customer objections throughout the sales process.
Requirements
- Regularly engage in continuing education to maintain requirements for manufacturer certifications for product knowledge and technology.
- Prior automotive or retail sales experience required.
- Comfortable using digital communication tools – social media messaging, email, text in addition to phone.
- Exceptional Guest service skills required.
- Excellent verbal & non-verbal skills, listening and problem-solving skills.
- Knowledge of Microsoft Office suite is required.
- Present a professional and well-groomed appearance.
- Desire to achieve exceptional Guest Satisfaction scores.
- High school diploma or GED equivalent required.
- Must have a valid US government issued Driver's License, safe driving record and eligible to work in the United States.
- Must be able to pass a pre-employment background screening and drug test.
Nice To Haves
- Experienced at using CRM software a plus.
- Bi-lingual with proficiency in both English and Spanish highly desirable.
- Some college preferred.
Responsibilities
- Review online vehicle inventory daily for accuracy on dealer and third-party websites, identifying and troubleshooting discrepancies.
- Respond to and engage with in-store and online sales inquiries using CRM, online chat, email, text, phone, and social media messaging to understand customer needs and match them with inventory.
- Film brief vehicle overviews and send them to customers for vehicles of interest.
- Schedule and confirm customer test drive appointments, prepare vehicles, greet customers, and accompany them on test drives to demonstrate features, technology, and optional equipment.
- Be knowledgeable about brand product, competitive products, and effectively overcome customer objections.
- Communicate regularly with customers until the sale is closed and coordinate the transaction from vehicle presentation to pre-finance paperwork.
- Coordinate sold vehicle delivery, ensuring customers understand vehicle features and warranty, and introduce them to the Service Department, scheduling their first maintenance appointment.
- Prospect for new business using the dealership database and networking, and develop a personal book of repeat business.
- Update and manage customer profiles in the dealership database.
- Maintain CSI scores equal to or above manufacturer requirements.
Benefits
- Competitive salary commensurate with experience.
- Excellent growth and opportunities for advancement.
- Modern, state-of-the-art Service facilities.
- Paid training and education to achieve, and maintain, any job certifications required.
- 401K with company participation.
- Competitive Health, Dental, Vision and Life insurance programs for employees and their families.
- Short-term & long-term disability insurance available.
- HSA (health savings account).
- PTO (paid time off).
- Employee pricing for new & used vehicles, service and parts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
