Automotive Sales Associate- USA Charleston

AutoNation • Charleston, SC

2d

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role involves responding to leads promptly, answering questions, providing information, and helping customers move from phone or internet contact to an in-store experience.

The Associate helps customers select vehicles, discusses and negotiates terms so payment options align with their lifestyles, budgets, and expectations, and closes sales. The role also provides customer support before and after purchase, including following up to confirm satisfaction and helping transition customers to the Service department. AutoNation describes a supportive, team-oriented workplace, career paths into finance and management, and a commitment to trust, transparency, diversity, equity, and inclusion.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably retail.
• Strong communication and interpersonal skills.
• Desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely manner.
• Answer customer questions and provide vehicle-purchase information online, over the phone, and in person.
• Guide customers from initial phone or internet contact to an in-store experience.
• Help customers select a vehicle and discuss terms and payment options that fit their needs, budgets, and expectations.
• Close vehicle sales in a no-haggle sales environment.
• Follow up with customers before and after purchase to support satisfaction and loyalty.
• Help transition customers to the Service department to support their vehicle ownership experience.
• Set and work toward targeted goals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts and offers through YouDecide.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED