Automotive Sales Associate- USA Charleston

AutoNation • Charleston, SC

1d

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role includes responding promptly to leads, answering questions, providing information, and helping customers move from online or phone contact to an in-store experience.

The associate helps customers select vehicles, discuss terms and payment options that fit their needs and budgets, and complete purchases. They provide support before and after the sale, follow up to ensure customer satisfaction, and help transition customers to the Service department. AutoNation describes the role as an opportunity to grow into finance, management, and other career paths.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.
• Strong communication and interpersonal skills.

Nice To Haves

• Prior sales experience, preferably in retail.
• Sales or customer service experience.

Responsibilities

• Respond to customer leads in a timely fashion.
• Answer questions and provide information about vehicles and the purchase process.
• Guide customers from online or phone contact to an in-store experience.
• Help customers select a vehicle and discuss terms and payment options suited to their lifestyles, budgets, and expectations.
• Close vehicle sales.
• Provide an exceptional customer experience before and after purchase.
• Follow up with customers to ensure satisfaction and drive loyalty.
• Help transition customers to the Service department.

Benefits

• Competitive compensation.
• 401k matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED