Automotive Retail Branch Manager

Your SmartSource • Arroyo Grande, CA

3h • Onsite

About The Position

The Automotive Retail Branch Manager will direct the Arroyo Grande retail store operations on a daily basis, drive sales, manage profitability, minimize losses, manage the staff and provide exceptional customer service and value for long-customer relationships.

Requirements

• High school diploma
• At least 3 years of proven managerial experience within an automotive / tire retail environment
• Experience and clear understanding of gross and net profits
• Solid mathematical skills
• Computer literate, experience with Point of Sale (POS) applications and ability to learn new software applications easily
• Exceptional oral and written communication and interpersonal skills
• Demonstrated leadership, time management, attention to detail, organizational, planning, effective multi-tasking, problem-solving, follow-through and customer service skills
• Ability to lift 50 pounds in weight
• Possess a valid CA driver’s license, with a clean and insurance driving record, with a copy of H6 driving record, required
• Ability to pass a drug test and pre-employment physical required

Nice To Haves

• Associate’s Degree in a business-related discipline
• Spanish speaker

Responsibilities

• Ensure store showroom, office, bathrooms and service bays are clean and presentable at all times.
• Schedule routine maintenance for worksite equipment.
• Ensure all worksite equipment is fully functional and operating effectively at all times.
• Maintain tight controls on inventory; ensure losses are recorded and provide strict oversight to prevent theft.
• Oversee stock levels, parts ordering, shipping/receiving; recommend ordering when levels decrease.
• Organize and clean inventory warehouse and maintain it in an orderly manner.
• Ensure all products taken out of the store are accompanied by an electronic work order.
• Ensure adherence to company handbook, sales, service, company operational policies, safety regulations (OSHA procedures and processes and environmental standards.
• Manage customer tire installations, repairs and services and ensure all are completed promptly and safely.
• Communicate clearly to customers including estimated time of completion and any issues that may arise.
• Provide exceptional customer service at all times.
• Assist with hiring, training, coaching, mentoring, terminating and providing disciplinary actions for the staff within the branch.
• Set work schedules for staff; ensure that adequate staff coverage is determined at all times to properly service the customers throughout the day.
• Complete and submit in a timely manner, documentation for any injuries or accidents occurred onsite; lead investigation into the reasons for the accident/injury to determine if further coaching is necessary to avoid same action(s) going forward.
• Clearly communicate expectations with the Technicians frequently and professionally.
• Ensure Technician labor billing is accurate and completed within internal billing parameters.
• Ensure Technicians complete work orders and vehicle maintenance inspection forms accurately.
• Ensure that Technicians are properly trained on tire, wheel and any other equipment/machinery, before being allowed to perform those duties.
• Provide continual oversight of the Technicians on duty and be ready to provide technical advice/oversight if necessary.
• Continually ensure safety throughout the work areas and teach safe work habits and conditions to the Technicians and all staff.
• Ensure staff are taking required breaks and lunch at appropriates times, in relation to CA and federal laws.
• Ensure all customer billing invoices are complete and accurate.
• Ensure receipts, transfers, or product returns are approved and signed by the Branch Manager.
• Prepare daily bank deposits and handle daily banking tasks.

Benefits

• 6 paid public holidays annually
• Paid vacation which begins accruing after 6 months of employment
• 40 hours of standard CA annual paid sick time, which begins accruing on start date
• Medical, dental, vision and life insurance coverage offered for employee

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED