Retail Branch Manager

Glacier Bancorp, Inc.•Houston, TX

1d•Onsite

About The Position

This is a great position for someone who enjoys a variety of job responsibilities ranging from customer and employee contact to analyzing and preparing reports. You will follow established procedures; plan, direct and organize the sales and daily operational activities of the assigned location to include, new accounts, cashiering and customer needs. Maintain communication between location and upper management and provide support, guidance, and training to staff. Light consumer lending is involved in this role, as well. Our company’s culture supports customers in achieving their financial goals and dreams. You’ll be able to help contribute to this by: Responsible for carrying out Bank policies and procedures, and making decisions in applying these policies and procedures Develop measurable goals and objectives that focus on both customer service and long term profits. Work closely with the Market President and management to formulate strategic planning goals and objectives to grow the bank’s deposit portfolio and net income while providing deposit services our customers and cultivating relationships with potential customers to drive deposit and loan growth. Keep abreast of related industry and professional trends and products and services to ensure the current and future effectiveness and profitability of the bank’s services, policies, staff proficiencies and processed as they relate to assigned areas of responsibilities. Regularly make sales calls on customers in the field to solicit business for the bank. Maintain knowledge of all the features and benefits of all the Bank’s products and services in order to efficiently train and motivate staff to cross-sell them to customers. Lead, direct and coach location staff. Employ, counsel and discipline assigned staff. Schedule and supervise staff workflow. Evaluate staff’s work performance by preparing annual reviews and conducting counseling sessions. Provide efficient training to staff in operations and policies and conducts monthly staff meetings. Ensure compliance with banking policies, new accounts, cashiering and customer service activities. Maintain communications between the location and management by preparing and/or approving daily, weekly and month-end reports regarding operations and productivity, writing memos and attending management team meetings. Represent the Bank with major customers and community leaders. Work towards and assist in the positive image and growth of the bank. Comply with privacy policies and procedures to maintain customer confidentiality and information protection. Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures. Complete and pass all required regulatory compliance training as assigned. Perform other tasks which may be assigned by upper management. Assist with other duties as assigned.

Requirements

Solid organizational and analytical skills with the ability to exercise independent judgment consistent with department guidelines
Exceptional interpersonal relationship and communication skills
Leadership, management, training and coaching skills
Proficient with computer skills including Microsoft Word, Excel, PowerPoint and Outlook
Bachelor’s Degree in business and/or finance; or five + years of relevant work experience in the banking industry, the last two of which have been in a position of senior management
Working knowledge of all types of credit facilities and an awareness of the various deposit products
Familiarity with federal, state and local regulatory rules and requirements governing financial institutions
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary
Must be able to work extended hours or travel off site whenever required or requested by management
Must be capable of regular, reliable and timely attendance
Must be capable of climbing / descending stairs in an emergency situation
Close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes

Responsibilities

Carrying out Bank policies and procedures, and making decisions in applying these policies and procedures
Developing measurable goals and objectives that focus on both customer service and long term profits
Working closely with the Market President and management to formulate strategic planning goals and objectives to grow the bank’s deposit portfolio and net income while providing deposit services our customers and cultivating relationships with potential customers to drive deposit and loan growth
Keeping abreast of related industry and professional trends and products and services to ensure the current and future effectiveness and profitability of the bank’s services, policies, staff proficiencies and processed as they relate to assigned areas of responsibilities
Regularly making sales calls on customers in the field to solicit business for the bank
Maintaining knowledge of all the features and benefits of all the Bank’s products and services in order to efficiently train and motivate staff to cross-sell them to customers
Leading, directing and coaching location staff
Employing, counseling and disciplining assigned staff
Scheduling and supervising staff workflow
Evaluating staff’s work performance by preparing annual reviews and conducting counseling sessions
Providing efficient training to staff in operations and policies and conducting monthly staff meetings
Ensuring compliance with banking policies, new accounts, cashiering and customer service activities
Maintaining communications between the location and management by preparing and/or approving daily, weekly and month-end reports regarding operations and productivity, writing memos and attending management team meetings
Representing the Bank with major customers and community leaders
Complying with privacy policies and procedures to maintain customer confidentiality and information protection
Complying with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
Completing and passing all required regulatory compliance training as assigned
Performing other tasks which may be assigned by upper management
Assisting with other duties as assigned