Automotive Repair Specialist I

CarMax • San Francisco, CA

5d • $31 - $46 • Onsite

About The Position

The Automotive Repair Specialist I performs diagnostic, mechanical, and cosmetic repairs on customer and internal CarMax vehicles to ensure they meet safety and quality standards. The role also includes inspecting vehicles, completing state inspections when required, and accurately maintaining repair-order documentation. The specialist uses proprietary and universal software systems, maintains a clean and safe workspace, and provides functional expertise and support to associates and managers. The position involves customer service and work in a fast-paced setting, with a blend of office and outdoor environments.

Requirements

• Complete CarMax New Associate Orientation and Kronos Training for Hourly Associates.
• Ability to read, interpret, and accurately transcribe data for record-keeping.
• Strong multitasking skills and ability to work in a high-energy, fast-paced environment.
• Physical ability to lift up to 50 pounds and stand or walk for extended periods.
• Flexibility to work nights, weekends, and holidays.
• Adherence to CarMax uniform standards.
• Excellent communication and customer service skills, including active listening and telephone etiquette.
• Where required by state or local law, maintain ASE certifications in Steering and Suspension (A4), Brakes (A5), Heating and Air Conditioning (A7), Electrical (A6), Engine Repair (A1), Manual Drive Train and Axles (A3), Engine Performance (A8), and Automatic Transmission/Transaxle (A2).

Responsibilities

• Diagnose vehicles and complete accurate mechanical and cosmetic repairs across vehicle systems.
• Inspect vehicles to meet CarMax Quality Standards and complete state inspections when required.
• Manage repair orders, ensuring accurate labor, parts, and billing documentation.
• Use proprietary and universal software systems.
• Maintain a clean, organized workspace in accordance with CarMax 5S standards and safety protocols.
• Provide leadership and functional expertise to support associates and managers across the store.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.
• Deliver customer service throughout the repair process.

Benefits

• Paid sick time: up to 48 hours per year, accrued each pay period, for eligible full-time hourly or commission/incentive-eligible associates.
• Paid vacation: 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commission/incentive-eligible associates.
• Paid scheduled holidays: 8 hours of pay for each of six scheduled holidays per year, plus one floating holiday, for eligible full-time hourly or commission/incentive-eligible associates.
• Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away with no specified limit, as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed