Automotive Repair Manager
About The Position
The Automotive Repair Manager leads all aspects of a Car Care Center facility, including operations, staffing, scheduling, inventory, purchasing, workflow, customer service, and financial performance. The manager drives sales growth, profitability, customer satisfaction, and team performance while creating a culture of accountability, teamwork, and continuous improvement. The role includes developing and coaching associates, maintaining service quality, reviewing repair recommendations and estimates with customers when needed, managing budgets and expenses, and using operational, financial, and KPI data to improve results. The manager also builds relationships with local businesses, vendors, and community organizations; serves as the facility’s Health & Safety Officer; and partners with regional leadership and corporate teams to implement operational initiatives and best practices. The position is based at 1335 Bethel Rd, Columbus, Ohio, and is full-time, five days per week, with Saturdays regularly scheduled and Sundays off.
Requirements
- Associate degree or equivalent required; a combination of education and relevant experience may be considered in lieu of a degree.
- Minimum of 6 years of experience within the automotive industry.
- Demonstrated success leading teams, driving business performance, and achieving operational goals.
- Strong understanding of automotive service operations, workflow management, and customer service best practices.
- Ability to analyze financial reports, budgets, and key performance indicators to drive business decisions.
- Strong organizational, analytical, problem-solving, and decision-making skills.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and automotive management software applications.
- Ability to work independently and partner effectively with cross-functional teams and support departments.
- Valid driver's license, at least 5 years of driving experience, and an acceptable driving record.
- Ability to operate automatic and manual transmission passenger vehicles and light-to-medium duty trucks.
- Authorized to work in the United States.
- Ability to successfully complete pre-employment screenings, including background and drug screening.
Nice To Haves
- 3 years of prior leadership, management, or supervisory experience preferred.
- ASE Master Technician Certification strongly preferred.
Responsibilities
- Lead Car Care Center operations, including staffing, scheduling, inventory management, purchasing, workflow, customer service, and financial performance.
- Drive sales attainment, revenue growth, and profitability through pricing strategies, promotions, operational excellence, and customer retention.
- Recruit, hire, develop, coach, and evaluate associates while fostering accountability, teamwork, and continuous improvement.
- Identify and coordinate technical, leadership, and sales training opportunities.
- Monitor customer interactions and service quality, and resolve escalated concerns and complaints.
- Review repair recommendations, service needs, and estimates with customers as needed.
- Develop and manage facility budgets, monitor expenses, and pursue annual revenue and net income goals.
- Analyze operational, financial, and KPI data to identify improvements and achieve business objectives.
- Lead the team in meeting productivity, quality, and customer satisfaction goals while maintaining compliance with company standards.
- Build and maintain relationships with local businesses, vendors, and community organizations to generate business and strengthen AAA's market presence.
- Serve as the facility's Health & Safety Officer and ensure compliance with OSHA, EPA, environmental, and local regulatory requirements.
- Collaborate with regional leadership and corporate partners on best practices, process improvements, and operational initiatives.
- Provide technical guidance and support to associates as needed.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plan options.
- Up to 2 weeks of paid parental leave.
- 401(k) plan with company match up to 7%.
- 2+ weeks of PTO within the first year.
- Paid company holidays.
- Company-provided volunteer opportunities and 1 volunteer day per year.
- Free AAA Membership.
- Continual learning reimbursement up to $5,250 per year.
- Career advancement opportunities within AAA’s growing Car Care network.
- Monthly incentive pay based on store sales and overall performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
