Automotive Repair Manager

AAA Mid-Atlantic•Newport, KY

1d•$69,370 - $91,871•Onsite

About The Position

The Automotive Repair Manager leads all aspects of a Car Care Center, including facility operations, sales growth, profitability, customer satisfaction, and team performance. The manager develops high-performing teams, delivers exceptional service experiences, and fosters accountability and excellence while leading a state-of-the-art automotive facility. The position is based at 63 Carothers Rd, Newport, KY 41071. It is full-time, five days per week, with Saturdays as part of the regular schedule, one scheduled weekday off, and Sundays off. Additional schedule adjustments may be made based on business needs and approved time off. Base compensation is $69,370–$91,871 per year, with eligibility for monthly incentive pay based on store sales and overall performance.

Requirements

Associate degree or equivalent; a combination of education and relevant experience may be considered in lieu of a degree.
At least 6 years of experience in the automotive industry.
Demonstrated success leading teams, driving business performance, and achieving operational goals.
Strong understanding of automotive service operations, workflow management, and customer service best practices.
Ability to analyze financial reports, budgets, and key performance indicators to inform business decisions.
Strong organizational, analytical, problem-solving, and decision-making skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office Suite and automotive management software applications.
Ability to work independently and partner effectively with cross-functional teams and support departments.
Valid driver's license, at least 5 years of driving experience, and an acceptable driving record.
Ability to operate automatic and manual transmission passenger vehicles and light-to-medium duty trucks.
Authorized to work in the United States.
Ability to successfully complete pre-employment screenings, including background and drug screening.

Nice To Haves

3 years of prior leadership, management, or supervisory experience.
ASE Master Technician Certification.

Responsibilities

Lead Car Care Center operations, including staffing, scheduling, inventory management, purchasing, workflow, customer service, and financial performance.
Drive sales attainment, revenue growth, and profitability through pricing strategies, promotions, operational excellence, and customer retention.
Recruit, hire, develop, coach, and evaluate associates, fostering accountability, teamwork, and continuous improvement.
Identify and coordinate technical, leadership, and sales training opportunities.
Monitor customer interactions and service quality, and resolve escalated concerns and complaints.
Review repair recommendations, service needs, and estimates with customers as needed.
Develop and manage facility budgets, monitor expenses, and work toward annual revenue and net income goals.
Analyze operational, financial, and KPI data to identify opportunities and achieve business objectives.
Lead the team in meeting productivity, quality, and customer satisfaction goals while maintaining compliance with company standards.
Build relationships with local businesses, vendors, and community organizations to generate business and strengthen AAA's presence.
Serve as the facility's Health & Safety Officer and ensure compliance with OSHA, EPA, environmental, and local regulatory requirements.
Collaborate with regional leadership and corporate partners on best practices, process improvements, and operational initiatives.
Provide technical guidance and support to associates as needed.
Perform other duties as assigned.