Automotive Receptionist

Roush Honda•Westerville, OH

5d•Onsite

About The Position

As an Automotive Receptionist, you will be the first point of contact for our customers, setting the tone for their experience. This job requires a patient and a stable work style and consistency in dealing with a repetitive routine. The role demands a warm and cooperative, agreeable, and sympathetic listener who gets along with others and enjoys being helpful to them. You will excel in this role if you enjoy helping others and thrive in a routine-based environment.

Requirements

Must be able to work a full-time schedule of Monday-Thursday 12p-9p and Saturday 9a-6p.
High School Diploma or equivalent required.
Regular and reliable attendance.
Proficiency with computers, calculators, copiers, scanners, and other standard office equipment.
Ability to sit for extended periods of time and escort clients to various departments.
Willingness to undergo a background check and drug screening.
Excellent phone, communication, and computer skills
Strong work ethic and reliability
Punctual and dependable
Willingness to assist others as needed and be a team player
Professional appearance and demeanor

Responsibilities

Warmly greet customers as they enter the dealership and accompany them to the appropriate department for a warm handoff.
Answers phone calls professionally, directing customers to the correct department in a friendly and efficient manner.
Ensure that the customers are connected promptly and not left on hold for extended periods.
Listen empathetically to customer concerns and direct them to the appropriate department manager.
Build rapport with team members in other departments to facilitate smooth communication and transfers.
Maintain accurate records of customer interactions i.e. receipts, purchase transactions, messages to be relayed.
Scan documents for electronic storage and maintain organized records.
Refresh waiting areas, attend coffee bar, and restock and refresh items as needed.
Maintain a clean and organized reception area.
Performs other related duties as assigned.
Assist with cashier duties as needed, including processing payments, applying discounts, and balancing transactions at the end of the day.
Support inventory management by stocking cars in the internal computer system, creating tags, assembling packets, and processing dealer trade paperwork.