Automotive Program Manager

MSX International • Troy, MI

2d • Remote

About The Position

MSX International is seeking an experienced, results-driven Program Manager to lead a geographically dispersed field team supporting a major automotive manufacturer. This is a high-visibility leadership role for someone who inspires people, builds strong client relationships, and delivers solutions—not excuses—in a fast-paced, performance-focused environment. The Program Manager will own the day-to-day delivery of the program: leading regional Team Leaders and their field consultants, serving as the primary point of contact for the client, and driving measurable improvement against program objectives. The ideal candidate is a hands-on leader who can set a daily operating rhythm, hold a team accountable, work effectively with a demanding client, and keep everyone focused on outcomes.

SUMMARY
The Automotive Program Manager provides comprehensive leadership and delivery management for a national automotive field-services program. This is a professional-level, supervisory position responsible for the overall performance, quality, and client satisfaction of the program. The primary focus is leading the day-to-day delivery of the program—directing regional Team Leaders and field consultants, managing the client relationship, and driving continuous performance improvement. Working closely with the analytics function, the Program Manager turns program data into clear direction for the team and communicates progress, risks, and results to both the client and MSX senior management. A strong emphasis is placed on establishing a disciplined operating rhythm and applying LEAN principles to make the team as efficient and effective as possible.

Requirements

• 7+ years of industry experience, with a minimum of 5 years in project and/or program management
• A track record of delivering on complex, performance-driven programs
• Experience working within, influencing within, and networking within a matrix environment
• Conversant with project management methodologies
• Professional analytics experience necessary to identify opportunities, trends, and anomalies
• Excellent communication, presentation, and negotiation skills
• Highly interpersonal, with team-building and participative management skills
• Self-starter able to work under minimal supervision
• High level of proficiency with PC and Microsoft Office applications
• Experience leading large, geographically dispersed teams
• Able to create a sense of community and shared direction amongst a diverse program team
• Ability to build credibility, trust, and rapport with stakeholders at all levels, inside and outside the organization
• A forward thinker who takes initiative, identifies gaps, makes recommendations, and delivers on them
• Ability to influence at all levels
• A good listener
• Proactive and sophisticated management of key stakeholders
• A proactive communicator who seeks to communicate rather than wait to be asked
• Business focused: always looking to maximize benefits for the business and minimize downside risk
• Bachelor's degree in a related field or minimum 5 years equivalent experience
• Expertise in all aspects of dealership operations and/or automotive field services
• Basic understanding of automobile repair and technology
• Prior program management experience required
• Must have the ability to maintain professional-level communication in English and any other languages as required by the project client.
• High level of proficiency with PC and Microsoft applications including Outlook, Excel, PowerPoint, Project, Word, and Power Apps
• Comfortable interpreting dashboards and reporting to guide team priorities
• Must be able to execute core program components such as reporting, group facilitation, coaching, and product/deliverable delivery
• Must be capable of formulating business decisions based on a logical reasoning approach and offering a solution-based outcome to all situations
• Must possess a demonstrated ability to operate successfully in a business environment with limited management oversight

Nice To Haves

• Ability to equally accommodate working from a corporate/home office or remote location.

Responsibilities

• Lead and develop regional Team Leaders and their field consultant teams
• Serve as the primary client liaison and manage day-to-day delivery
• Establish and drive a consistent daily operating cadence across the team
• Translate data and reporting into clear priorities and actions for the field
• Drive business results, remove barriers, and stay relevant
• Own the day-to-day delivery of the program and act as the primary client liaison for the assigned project
• Lead, coach, and hold accountable a team of regional Team Leaders and their field consultants
• Establish and maintain a consistent daily operating cadence (daily huddles, escalation reviews, and follow-through)
• Set clear priorities and expectations for the team and drive performance against program objectives
• Coordinate communication, manage assigned resources, and report to executive management
• Create and execute project work plans, revising as appropriate to meet changing needs and requirements
• Track project deliverables, issues, risks, and action items to closure
• Manage data accuracy, timeliness, and overall work product; set up and execute QA and peer-review processes
• Partner closely with the data analytics/BI function to translate reporting into field-level action
• Collaborate with client teams to meet program financial and customer-satisfaction goals; estimate resourcing and staffing needs
• Negotiate and manage client commitments and expectations, with a client-centric approach
• Closely monitor program objectives and provide critical, constructive performance feedback
• Develop and implement processes and measures to drive performance and continuously apply LEAN principles
• Recruit, hire, develop, and retain top field personnel
• Manage program compliance with contractual obligations and support transition/stabilization phases
• Provide regular financial and program reviews with client management and MSX senior management
• Frequent, on-demand travel to client and field locations as required

Benefits

• MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree