On Call

V2X•San Antonio, TX

51d•Onsite

About The Position

V2X Professional Services (VPS) is looking for Automotive Product Investigators to support vehicle investigations throughout the United States. This position is responsible for conducting neutral, unbiased customer and dealership interviews as well as performing thorough vehicle inspections, research of the vehicle history, insurance claims, and / or repairs, etc. The ideal candidate will have Dealership or Independent Service Center Technician, Service Engineering and/or Service Management experience. This position may include interviewing the vehicle owner, obtaining the vehicle history, obtaining specific vehicle data, completing detailed inspection forms and assisting with the interpretation of the inspection results.

Requirements

Minimum of 8 years related automotive service industry experience
Current or prior ASE certifications A1 – A8, with a preference for Electrical Electronics or T1 – T8
Knowledge of automotive systems and repair procedures
Knowledge of diagnostic test equipment (set up, instrumentation, OEM scan tool etc.)
Excellent oral communication skills to include demonstrated face-to-face customer interaction
Basic working knowledge of MS Word, Outlook and Excel
Familiarity with the TREAD Act
Experience writing detailed technical reports and report generation expertise
Valid driver’s license
Reliable transportation
Ability to work independently
Attention to detail
Ability to transfer and upload case files
Flexibility for local and/or overnight travel
Requires availability during regular business hours to perform vehicle inspections.
Requires local and regional travel dependent on vehicle inspection locations.
High School diploma or equivalent, required.

Nice To Haves

Good collaboration skills to obtain data from different parties
Strong PC/ Microsoft Office suite usage skills.
Service management experience
Ability to act as an expert witness
Associate degree in automotive technology or successful completion of a formal Automotive Technology Program, preferred.

Responsibilities

Generate and upload technical vehicle reports in a timely fashion
Maintain knowledge of customer’s vehicle product lines and systems
Hands-on vehicle expertise and knowledge in an automotive service department setting
Crash Data Retrieval from powered and unpowered vehicles
Customer and witness interviews
Obtaining copies of police, fire department, and/or vehicle service history reports
Take appropriate, clear photos of vehicle and/or parts, as needed