About The Position
V2X Professional Services (VPS) is looking for Automotive Product Investigators to support vehicle investigations throughout the United States. This position is responsible for conducting neutral, unbiased customer and dealership interviews as well as performing thorough vehicle inspections, research of the vehicle history, insurance claims, and / or repairs, etc. The ideal candidate will have Dealership or Independent Service Center Technician, Service Engineering and/or Service Management experience. This position may include interviewing the vehicle owner, obtaining the vehicle history, obtaining specific vehicle data, completing detailed inspection forms and assisting with the interpretation of the inspection results.
Requirements
- Minimum of 8 years related automotive service industry experience
- Current or prior ASE certifications A1 – A8, with a preference for Electrical Electronics or T1 – T8
- Knowledge of automotive systems and repair procedures
- Knowledge of diagnostic test equipment (set up, instrumentation, OEM scan tool etc.)
- Excellent oral communication skills to include demonstrated face-to-face customer interaction
- Basic working knowledge of MS Word, Outlook and Excel
- Familiarity with the TREAD Act
- Experience writing detailed technical reports and report generation expertise
- Valid driver’s license
- Reliable transportation
- Ability to work independently
- Attention to detail
- Ability to transfer and upload case files
- Flexibility for local and/or overnight travel
- High School diploma or equivalent, required.
Nice To Haves
- Associate degree in automotive technology or successful completion of a formal Automotive Technology Program, preferred.
- Good collaboration skills to obtain data from different parties
- Strong PC/ Microsoft Office suite usage skills.
- Service management experience
- Ability to act as an expert witness
Responsibilities
- Generate and upload technical vehicle reports in a timely fashion
- Maintain knowledge of customer’s vehicle product lines and systems
- Hands-on vehicle expertise and knowledge in an automotive service department setting
- Crash Data Retrieval from powered and unpowered vehicles
- Customer and witness interviews
- Obtaining copies of police, fire department, and/or vehicle service history reports
- Take appropriate, clear photos of vehicle and/or parts, as needed
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
