Automotive Pre-Owned Service Technician - Fenton, Michigan, United States

LaFontaine Chrysler Dodge Jeep Ram of Fenton•Fenton, MI

8d•Onsite

About The Position

The Automotive Pre-Owned Service Technician performs vehicle repair and maintenance as assigned, following dealership and factory standards. The role is open to technicians, trainees, and apprentices and features a tiered pay plan with pay-rate increases based on flagged hours. Compensation depends on experience and certifications. Technicians receive repair orders from the dispatcher, complete authorized repairs efficiently and accurately, diagnose malfunctions, document work, and road-test vehicles to verify repairs. They communicate with the Parts Department and service advisors about parts, additional work, and repair timing; preserve or return parts when required; and help ensure vehicles are clean and completed work meets quality standards. The position also involves training, keeping current with factory technical bulletins, and following safety, housekeeping, and applicable regulations. The employer is LaFontaine Automotive Group, an equal opportunity employer. The group was founded in 1980 and reports 55+ retail franchises, 7 collision centers, 60+ Michigan locations, and 3,000+ employees. Its mission is to build lifelong relationships that connect families, strengthen communities, and personalize the automotive experience.

Requirements

High school diploma or GED.
Michigan Mechanic Certification.
Valid driver's license and satisfactory Motor Vehicle Report (MVR).
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet the company's production and quality standards.
Commitment to customer satisfaction.
Ability to determine management, production, and quality requirements by asking questions and listening.
Follow lawful directions from supervisors and understand and follow work rules and procedures.
Interact well with others and contribute positively to employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend, and holiday hours as required.

Responsibilities

Receive repair orders from the dispatcher and take them to the stall area.
Perform work outlined on repair orders efficiently and accurately in accordance with dealership and factory standards.
Diagnose the cause of malfunctions and perform repairs as authorized.
Communicate with the Parts Department to obtain needed parts.
Tag and save parts, and turn them in when a job is under warranty or the customer requests it.
Immediately advise the service advisor when additional work is needed, outlined work is unnecessary, or repairs cannot be completed within the promised time.
Document work performed.
Road-test vehicles to ensure repairs have addressed customer complaints.
Quality-check completed work.
Attend training classes and keep abreast of factory technical bulletins.
Ensure customers' vehicles are kept clean.
Administer safety and housekeeping policies and procedures.
Understand and follow federal, state, and local regulations governing service repair work.