Automotive Parts Specialist ~ Cadillac

AUTO WARES INC GROUP • Cadillac, MI

3d • Onsite

About The Position

Auto-Wares Group of Companies is hiring a full-time Automotive Parts Specialist for its Auto Value location in Cadillac, Michigan, covering Cadillac, Houghton Lake, and Lake City. The role offers hands-on experience and opportunities for professional growth in a fast-paced environment. Compensation is base pay plus commission on sales.

The specialist supports customers by phone, identifies appropriate automotive parts and product options, completes sales, and processes orders, returns, invoices, and inquiries. The position requires at least three years of aftermarket parts experience, including answering calls and billing invoices. The schedule is Monday through Friday, 7:30 a.m. to 5:00 p.m., with a Saturday rotation.

Auto-Wares Group of Companies is a Midwest distribution network founded in 1976 and operating across Michigan, Illinois, Indiana, Ohio, Wisconsin, and Kentucky. The company supports more than 500 Auto Parts Stores, 700 Certified Service Centers, and 36,000 wholesale accounts.

Requirements

• At least three years of aftermarket parts experience; the job requirements also specify three years of experience in the automotive field.
• Customer-focused approach and strong communication skills.
• Must be at least 18 years old.
• Valid driver's license.
• No major driving violations.
• No more than two moving violations in the past three years if over age 25, or in the past five years if under age 25.
• No more than one at-fault accident.
• Must comply with all physical requirements of the position, including completing a pre-employment physical and drug test.
• Able to lift and carry up to 50 pounds with both arms.

Responsibilities

• Create positive customer experiences during every phone call.
• Provide efficient, accurate, customer-focused assistance for incoming calls.
• Identify the correct automotive parts, offer product options, and finalize sales over the phone.
• Develop a strong understanding of the company's parts, services, and solutions.
• Offer available product options and solutions in keeping with the company's “Never Say No” values.
• Process orders, returns, and inquiries accurately in company systems.
• Collaborate with team members to support smooth daily call center operations.
• Maintain professionalism, accuracy, and strong product knowledge in customer interactions.
• Answer calls and bill invoices.

Benefits

• Paid time off and paid holidays.
• Health, dental, and vision benefits.
• Employee assistance programs.
• 401(k) with company match.
• Employee discounts on products and services, including cell phone plans and hotel stays.
• Tuition reimbursement, scholarship opportunities, and tuition discounts through a partnership with Northwood University.
• Performance-based bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed