Automotive Parts Counterperson

Malloy Ford Alexandria•Alexandria, VA

About The Position

The Parts Counter Person provides customer service and retail sales at a Ford dealership. The role involves selling parts, managing inventory in storage and on shelves, and overseeing parts requests from start to finish. The position works with the parts manager to locate unavailable stock, processes special orders, and keeps customers informed about parts status. Team members are expected to communicate professionally, follow safety policies and applicable regulations, and uphold the company’s values of customer-centricity, integrity and honesty, proactiveness and drive, and teamwork. Malloy Auto Group is a family-owned dealership group that has served Virginia and the tri-state area for more than 30 years. The company offers ongoing training, advancement opportunities, and support within its dealership network. The position calls for automotive knowledge, strong customer service and communication skills, and the ability to work in a fast-paced environment. It also requires lifting up to 50 pounds and standing for extended periods.

Requirements

Minimum of 1 year in a service department.
High school diploma or equivalent.
Knowledge of automobiles.
Ability to identify problems quickly.
Effective analytical and communication skills.
Strong reading, computer, and mathematics skills; basic computer skills.
Ability to learn new technology and repair and service procedures and specifications.
Ability to lift 50 pounds and work on your feet for extended periods.
Ability to work in a fast-paced environment.
Positive, friendly attitude.
Strong organizational and time-management skills.
Detail-oriented, with a professional appearance and strong work ethic.

Nice To Haves

Previous experience at a Ford dealership is a plus.
Experience with auto parts sales is preferred.

Responsibilities

Oversee the parts sales process from start to finish.
Work with the parts manager to locate parts that are not in stock.
Complete special-order part requests for customers.
Communicate parts status to customers.
Communicate with staff and customers in a friendly and professional manner.
Follow company safety policies and procedures.
Understand and follow federal, state, and local regulations applicable to the industry.
Sell parts and take inventory of stock in storage and, when necessary, on shelves.