Automotive Parts Counterperson
About The Position
Ford of Lafayette is hiring an experienced Parts Counter Team Associate to oversee the parts sales process from start to finish. This role involves communicating effectively with staff and customers, understanding parts catalogs, answering phone calls, providing quotes, and reviewing estimates to ensure accuracy. The associate will also be responsible for pulling and filling orders, maintaining stock accuracy, notifying the parts manager of inventory needs, locating out-of-stock parts, and ensuring all internal requests are billed correctly. Additionally, they will handle customer payments and credit authorizations.
Requirements
- High School Diploma or equivalent
- Prior auto parts sales experience (preferred)
- Eager to improve in a dynamic work environment
- Strong interpersonal and time management skills
- Ability to read/interpret safety and maintenance documents
- Must be able to lift over 25 pounds and stand on feet most of day
- Valid driver's license and clean driving record
Responsibilities
- Oversee the parts sales process from start to finish.
- Communicate with staff and customers in a friendly and professional manner.
- Converse effectively/efficiently regarding customer parts status.
- Read and understand the parts catalog when looking up and speaking to specific parts.
- Answer phone calls, provide price quotes and other information to customers.
- Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
- Provide high level service to both internal and external customers.
- Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
- Make sure all internal requests for parts are billed on service repair order.
- Receive payment from retail customers or obtains credit authorization.
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Short & Long Term Disability Insurance
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
