Automotive Parts Counterperson

Ford Lincoln of Lafayette•Lafayette, IN

5d•Onsite

About The Position

Ford of Lafayette is hiring an experienced Parts Counter Team Associate to oversee the parts sales process. This role involves communicating effectively with staff and customers, providing price quotes, and ensuring accurate parts ordering and inventory management. The ideal candidate will have prior auto parts sales experience and strong interpersonal skills.

Requirements

High School Diploma or equivalent
Prior auto parts sales experience (preferred)
Eager to improve in a dynamic work environment
Strong interpersonal and time management skills
Ability to read/interpret safety and maintenance documents
Must be able to lift over 25 pounds and stand on feet most of day
Valid driver's license and clean driving record

Responsibilities

Oversee the parts sales process from start to finish.
Communicate with staff and customers in a friendly and professional manner.
Converse effectively/efficiently regarding customer parts status.
Read and understand the parts catalog when looking up and speaking to specific parts.
Answer phone calls, provide price quotes and other information to customers.
Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
Provide high level service to both internal and external customers.
Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
Make sure all internal requests for parts are billed on service repair order.
Receive payment from retail customers or obtains credit authorization.