Automotive Parts Counterperson - Genesis of Cary

Hol-Dav Inc•Cary, NC

4h•Onsite

About The Position

Genesis of Cary, part of the Johnson Automotive Group, is seeking a dependable, customer-focused Automotive Parts Counterperson to join their Parts Department. This role is crucial in supporting technicians, internal departments, and customers by accurately identifying, sourcing, and selling automotive parts. The position also involves maintaining an organized and efficient parts operation. The ideal candidate should be organized, comfortable with technology, capable of working in a fast-paced environment, and dedicated to providing excellent service.

Requirements

Automotive parts counter experience preferred.
Dealership management system experience preferred; ADP/CDK experience is a plus.
Automotive knowledge and/or ability to learn vehicle-specific parts applications.
Strong customer service and communication skills.
Excellent attention to detail and organizational skills.
Ability to prioritize multiple requests and follow through consistently.
Comfortable using computers and learning dealership-specific systems.
Basic Microsoft Office skills, including Word and Excel.
Ability to remain professional and positive in a busy, deadline-driven environment.
Self-motivated with the ability to work independently and as part of a team.
Ability to safely lift and handle parts weighing up to 50 pounds.

Nice To Haves

Automotive parts counter experience
Dealership management system experience
ADP/CDK experience

Responsibilities

Assist technicians, internal departments, and customers with identifying and obtaining the correct automotive parts.
Use the dealership management system to process parts sales, look up vehicle- and model-specific parts, and support inventory control.
Accurately receive, issue, and document parts transactions.
Research parts availability and provide timely follow-up on orders and requests.
Assist with maintaining appropriate inventory levels and accurate inventory records.
Maintain stocked inventory documentation and applicable delivery records.
Support retail parts sales, merchandising, and promotional efforts as needed.
Provide professional, responsive service and maintain a high level of internal and external customer satisfaction.
Keep parts counters, storage areas, and workspaces clean, safe, and organized.
Follow company safety policies and immediately report accidents, injuries, or safety concerns to management.
Work collaboratively with Parts, Service, and other dealership departments to support efficient operations.
Perform other related duties as assigned.