Automotive Parts Counterperson
Gordon Chevrolet•Garden City, MI
•$45,000 - $62,000•Onsite
About The Position
Gordon Chevrolet is hiring an Automotive Parts Counterperson / Parts Advisor to join our Parts Department in Garden City, Michigan. We are seeking a dependable automotive parts professional with strong parts-lookup skills, excellent customer service abilities, and experience supporting technicians, service advisors, retail customers, wholesale accounts, body shop operations, and online parts customers. This position pays $18.00–$20.00 per hour based on experience, plus commission. Gordon Chevrolet also offers comprehensive benefits through BCBSM and a 401(k) with a 4% company match.
Requirements
- Previous automotive parts-counter experience
- Strong automotive parts knowledge and parts-lookup ability
- Ability to identify and verify parts using VINs and electronic parts catalogs
- Experience assisting technicians, service advisors, or automotive customers
- Strong customer service and communication skills
- Accuracy when working with repair orders, invoices, estimates, and special orders
- Ability to manage multiple priorities in a fast-paced dealership environment
- Dependable attendance and the ability to work the complete posted schedule
- Professional, organized, detail-oriented, and team-focused
Nice To Haves
- Chevrolet or General Motors parts experience
- Dealership Parts Department experience
- Tekion DMS experience
- RevolutionParts or automotive eCommerce experience
- Wholesale, body shop, or collision parts experience
- Shipping and online order-fulfillment experience
Responsibilities
- Assist technicians, service advisors, retail customers, wholesale accounts, body shop personnel, and online customers with automotive parts requests.
- Accurately identify and look up parts using VINs, electronic parts catalogs, diagrams, and vehicle information.
- Sell OEM automotive parts at the counter, over the telephone, and through online sales channels.
- Provide accurate pricing, availability, fitment information, and order-status updates.
- Process repair-order, retail, wholesale, body shop, and eCommerce parts transactions.
- Use Tekion DMS and electronic parts catalogs for parts lookup, invoicing, billing, and order tracking.
- Ensure parts are properly billed to repair orders, counter tickets, and customer invoices.
- Inform customers and technicians about related parts, companion parts, available options, and current specials.
- Locate unavailable parts through outside vendors and submit emergency orders when necessary.
- Track and follow up on special-order, back-ordered, and will-call parts.
- Notify customers, service advisors, technicians, and body shop personnel when ordered parts arrive.
- Pull, stage, tag, and prepare parts for repair orders, customer pickup, shipment, or delivery.
- Assist with automotive eCommerce orders by verifying part numbers, VIN fitment, availability, and shipping information.
- Communicate with online customers regarding availability, backorders, shipping, returns, and fitment questions.
- Review body shop estimates to confirm parts accuracy and pricing.
- Process eligible parts returns and credits using the required documentation.
- Assist with stocking, inventory accuracy, and lost-sales tracking.
- Maintain organized records and a clean, professional parts-counter area.
- Work cooperatively with Parts Department team members to provide prompt and accurate service.
Benefits
- BCBSM medical, dental, and vision insurance
- 401(k) with a 4% company match
- Paid time off
- Disability insurance
- Accident insurance
- Complimentary life insurance
- Ongoing job training
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
