Automotive Parts Counter Associate
About The Position
Berlin City Kia is hiring an experienced Automotive Parts Counter Advisor for its dealership in Williston, Vermont. The role provides knowledgeable, efficient parts support to retail customers, wholesale accounts, and dealership Service Technicians. The Parts Counter Associate identifies and sources correct parts, provides accurate pricing and availability information, processes orders, and communicates delivery timelines and associated charges. Success requires automotive parts knowledge, attention to detail, urgency, and the ability to build positive relationships across the dealership. Berlin City Auto Group is a family of dealerships in Maine and Vermont. The company describes its core values as Humility, Integrity, and Passion, and its customer-service philosophy as making interactions simple, transparent, and enjoyable. It emphasizes professional growth and a supportive, team-oriented work environment.
Requirements
- Previous automotive parts experience, preferably in a dealership environment.
- Working knowledge of automotive parts, accessories, and repair terminology.
- Experience using electronic parts catalogs and dealership management systems.
- Strong customer service and consultative sales skills.
- Ability to communicate effectively with customers and Service Technicians.
- Excellent organization, accuracy, and follow-through.
- Strong sense of urgency and ability to prioritize competing demands.
- Confidence working in a fast-paced, team-oriented environment.
- Dependable work ethic and consistent attendance.
- Positive, solutions-focused attitude.
- Must be at least 18 years of age.
- Previous automotive parts counter experience.
- Ability to successfully complete all pre-employment requirements.
- Authorization to work in the United States.
- Desire to continue developing an automotive career.
Nice To Haves
- Dealership-environment automotive parts experience.
Responsibilities
- Assist retail and wholesale customers in identifying and purchasing automotive parts and accessories.
- Identify and source parts needed by Service Technicians for vehicle repairs.
- Use electronic parts catalogs and dealership systems to research parts, pricing, and availability.
- Provide estimates, delivery timelines, and order-status updates.
- Recommend related parts, accessories, and available specials when appropriate.
- Pull and verify inventory parts to ensure order accuracy.
- Place special orders for parts not currently in stock.
- Prepare orders for shipment, delivery, or customer pickup.
- Process retail and wholesale parts transactions accurately.
- Maintain clear documentation and follow up on open or backordered parts.
- Build relationships with customers, technicians, vendors, and other dealership departments.
- Help maintain an organized, efficient, and customer-focused parts department.
- Stay current on product updates, manufacturer information, and dealership procedures.
Benefits
- Competitive pay starting at $25.00 per hour with commission potential.
- Flexible scheduling.
- Paid time off that accrues from the first day.
- Medical, dental, vision, life, and disability insurance.
- 401(k) with employer contribution.
- Health and wellness reimbursement of up to $75 per month.
- Employee discounts.
- Recognition programs that reward outstanding performance.
- Supportive, team-oriented work environment.
- Career advancement and professional growth support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
