Automotive Parts Counter Associate

Berlin City Auto Group • South Portland, ME

5d • $50,000 - $65,000 • Onsite

About The Position

Berlin City Auto Group is hiring an experienced Automotive Parts Counter Advisor for its dealership team in Portland, Maine. The role provides parts support to retail customers, wholesale accounts, and dealership Service Technicians. The associate identifies and sources correct parts, provides accurate pricing and availability information, processes orders, and communicates delivery timelines and charges. Success requires automotive parts knowledge, attention to detail, urgency, and the ability to build positive relationships across the dealership while ensuring parts needs are handled accurately and promptly.

Requirements

• Must be at least 18 years of age.
• Previous automotive parts counter experience.
• Ability to successfully complete all pre-employment requirements.
• Authorization to work in the United States.
• Working knowledge of automotive parts, accessories, and repair terminology.
• Experience using electronic parts catalogs and dealership management systems.
• Strong customer service and consultative sales skills.
• Ability to communicate effectively with customers and Service Technicians.
• Excellent organization, accuracy, and follow-through.
• A strong sense of urgency and ability to prioritize competing demands.
• Confidence working in a fast-paced, team-oriented environment.
• Dependable work ethic and consistent attendance.
• Positive, solutions-focused attitude.
• Desire to continue developing an automotive career.

Nice To Haves

• Previous automotive parts experience in a dealership environment.

Responsibilities

• Assist retail and wholesale customers in identifying and purchasing the correct automotive parts and accessories.
• Support Service Technicians by accurately identifying and sourcing parts needed for vehicle repairs.
• Use electronic parts catalogs and dealership systems to research parts, pricing, and availability.
• Provide accurate estimates, delivery timelines, and order-status updates.
• Recommend related parts, accessories, and available specials when appropriate.
• Pull and verify parts from inventory to ensure order accuracy.
• Place special orders for parts that are not currently in stock.
• Prepare orders for shipment, delivery, or customer pickup.
• Process retail and wholesale parts transactions accurately.
• Maintain clear documentation and follow up on open or backordered parts.
• Build strong relationships with customers, technicians, vendors, and other dealership departments.
• Help maintain an organized, efficient, and customer-focused parts department.
• Stay current on product updates, manufacturer information, and dealership procedures.

Benefits

• Competitive commission-based pay plan with opportunities for financial and career growth.
• Flexible scheduling.
• Paid time off that accrues from the first day.
• Medical, dental, vision, life, and disability insurance.
• 401(k) with employer contribution.
• Health and wellness reimbursement of up to $75 per month.
• Employee discounts.
• Recognition programs that reward outstanding performance.
• Supportive, team-oriented work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed