Automotive Parts Associate, Toyota of Smithfield
About The Position
The Parts Counter Associate is responsible for assisting mechanics and customers with purchasing needs for parts and supplies. This role involves tracking all incoming and outgoing parts, handling payment collection, ensuring correct billing, and packaging/shipping parts back to the manufacturer. The associate will also maintain accurate records, use parts manuals to identify correct parts, and provide high-quality customer service. Key responsibilities include answering phone calls, notifying the Parts Manager of low stock, informing Service Advisors and customers of specialty part arrivals, and coordinating with the Body Shops. Additionally, the role requires timely put-away of orders, follow-up on backordered parts, and performing other duties as assigned by the Parts Manager.
Requirements
- Experience in the automotive Parts Field
- Customer service and organization skills
Nice To Haves
- Familiarity with the vehicle products is preferred, but not required
- CDK Knowledge and Experience is preferred, but not required
Responsibilities
- Tracking all incoming and outgoing parts for dealership
- Handling parts payment collection and making sure all parts are billed correctly through service department and collision repair
- Packaging and shipping parts back to the manufacturer
- Complete appropriate record keeping; including tagging all parts with customer name and job number for easy reference
- Refer to parts manual (hard copy & electronic format) to identify exactly the right parts for the make, model, and year of vehicles being serviced
- Providing highest quality of customer service
- Answer phone calls providing price quotes and other information
- Notify Parts Manager of out-of-stock parts or materials that need immediate attention
- Notify Service Advisor and/or Customer when specialty parts have been received
- Notify the Body Shops when all parts have been arrived and when they will be delivered
- Assist in putting all order away in a timely manner
- Follow up on backordered parts
- Other duties assigned by the Parts Manager
Benefits
- Health, dental, life and disability insurance
- 401(k) with company match
- Flexible spending accounts
- Paid Time-Off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
