Automotive Parts Advisor

Dueck Auto Group•Vancouver, BC

8h•Onsite

About The Position

Dueck on Marine and Dueck Richmond are looking for an Experienced Parts Advisor to join our dynamic and fast-paced work environment. Dueck Auto Group is one of Canada’s largest automotive dealerships with four locations in the Greater Vancouver Area: Dueck on Marine, Dueck Downtown, Dueck Richmond and Dueck Isuzu. Since its founding in Vancouver in 1926, Dueck Auto Group has been committed to delivering exceptional quality and customer service. As a family-owned and operated company, we have a long-standing commitment to supporting the community. Our organization currently employs over 400 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Dueck Auto Group is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation plans and offer our employees extended health and dental benefits. We welcome you to join our dynamic and innovative team.

Requirements

Minimum 5 years of experience in an automotive parts advisor position
General Motors (GM) experience is required
Dealership experience required
Commitment to continuous learning to update product knowledge and industry trends

Nice To Haves

Knowledge of aftermarket parts and accessories is preferred
Experience with Collision Link is an asset
Post-secondary training is an asset

Responsibilities

Provide exceptional service to customers, both over the phone and in person, by answering inquiries and clearly explaining parts, accessories and current specials available
Receive payments from customers and provide labour estimates when necessary
Assist in routine inventory counts and restocking
Source and place accurate parts orders for customers, technicians and stock
Monitor the status of orders to ensure the timely delivery of parts and communicate with various departments accordingly
Ensure a high level of customer satisfaction, including handling elevated customer issues until resolution
Maintain detailed records of delivery pick-ups