Automotive Operations Coordinator

BCAA • Burnaby, BC

42d • $62,275 - $77,843 • Onsite

About The Position

Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. Be the Hero on the Road: Solve Problems, Fix Cars, Make a Difference! We are currently hiring an Automotive Operations Coordinator based in our Burnaby Fleet Depot, reporting to the Director, Road Assist Fleet and Partners. As an Automotive Operations Coordinator, you will assist with providing relationship care to over 140 Fleet Technicians and remote fleet technicians, by coordinating new drivers onboarding activities, redirecting member escalations, and field service support. You will also support the Team Lead, Automotive Partner Operation by acting as the primary backup by handling sensitive and confidential information in the creation of contractual agreements, updating contractor rates and supporting the Contract Partner Portal on the Salesforce – Field Service platform. Who you are: You can successfully work independently and exercise initiative, efficiency, judgement, and problem-solving skills to complete your work. Superior interpersonal skills, oral and written communication skills, with a high level of accuracy, leading to effective collaboration with stakeholders. You can juggle multiple priorities while keeping calm and polite in a fast-paced environment. You work well under pressure and can adapt well to an ongoing changing environment. You have time management skills to assist others in meeting deadlines. You learn quickly, whether it’s about new products, procedures, processes or systems. You’re a proactive problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.

Requirements

• A minimum of 5 years in the Automotive industry.
• Completed a Diploma in Business Administration, Communication, or Business Management or equivalent combination of education and experience.
• Proven experience with account management and negotiating.
• Proven ability to take complex Ideas and articulate clearly and concisely.
• Demonstrated strong computer skills including MS Office Suite (Word, Excel, Outlook, and other Office 365 tools).

Responsibilities

• Assisting with ensuring the safety of the Road Assist fleet by sourcing, ordering, and stocking of PPE (personal protection equipment) and other fleet supplies.
• Organizing monthly Driver Engagement and Manager meetings and record notes.
• Organizing employee events, retirements, partner conferences, seminars, training activities, negotiating vendor contracts and budgeting.
• Solicit and secure sponsors for the bi-annual Tow Partner Trade Show to offset the bi-annual conference budget.
• Supports and assists with new technology launches (ie. Salesforce), training, administration, and documentation or hardware across our internal fleet team and external contract partners.
• Provides support in processing various reports and documents for leadership. These documents could be sensitive in nature and involve confidential fleet information, which is expected to remain confidential.
• Prepare reports, newsletters and be a communicator for any relevant updates or information.

Benefits

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees