Automotive Mobile Service Technician

LaFontaine Ford Grand Rapids•Grand Rapids, MI

10d

About The Position

Performs vehicle repair and maintenance work as assigned, in accordance with dealer and factory standards, in a mobile environment. The role is open to technicians, trainees, and apprentices. Compensation is based on experience and certifications, including state and/or A.S.E. certifications, and includes a tiered pay plan with increases based on flagged hours. The position also offers on-the-job training and a longevity bonus program.

Requirements

Valid driver’s license and satisfactory Motor Vehicle Report (MVR).
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet the company’s production and quality standards.
High School Diploma or GED.
Michigan Mechanic Certification.

Nice To Haves

State and/or A.S.E. certifications; compensation is based in part on certifications.

Responsibilities

Perform work outlined on repair orders in a mobile environment.
Communicate with the Parts Department to obtain needed parts.
Tag and save parts, and turn them in when a job is under warranty or when requested by the customer.
Document work performed.
Quality-check work performed.
Attend training classes and keep abreast of factory technical bulletins.
Ensure customers’ vehicles are kept clean.
Administer safety and housekeeping policies and procedures.
Understand and follow federal, state, and local regulations governing service repair work.
Ensure customer satisfaction; determine management, production, and quality requirements by asking questions and listening.
Follow lawful directions from supervisors and work rules and procedures.
Interact well with others and contribute positively to employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend, and holiday hours as required.

Benefits

Medical, dental, and vision coverage.
Employer-paid life and AD&D insurance.
Employee Assistance Program.
Pet insurance.
Voluntary flexible spending account, life and AD&D insurance, short- and long-term disability, critical illness and accident insurance, and legal and identity theft protection.
401(k) with employer match.
Holiday Savings Program with employer match.
Paid time off.
Holiday pay.
Technician tiered pay plan with pay rate increases based on flagged hours.
Technician Longevity Bonus Program.
Monthly Technician Hours Turned Contest.
Employee Referral Program.
Employee discounts on sales and service.
On-the-job training.
Competitive compensation based on experience and certifications.