Automotive Internet Sales Representative

DARCARS Automotive Group • Englewood, NJ

7d • $42,000 - $75,000

About The Position

DARCARS Automotive Group is hiring an Internet Representative to manage digital business prospects and guide inbound customers through a needs analysis using the DARCARS Approach to Sales. The representative provides dealership and product information, answers customer questions, and connects prospects with an in-store sales manager for further purchase assistance. The role emphasizes timely follow-up and an exceptional customer experience.

The representative works with inquiries in the Customer Relationship Management (CRM) system and responds using the communication channel preferred by each customer. They help convert inquiries into dealership visits and appointments for test drives or additional selection and purchase support. They must record contact activity and customer information in the CRM in real time, follow communication scripts, collaborate with store personnel, and meet or exceed individual performance objectives. Other duties may be assigned by a supervisor. The advertised potential earnings are $42,000 to $75,000, based on experience.

Requirements

• Must be at least 18 years of age.
• Full working knowledge of Microsoft Office Suite and computer proficiency.
• Ability to quickly learn substantive product and service information.
• Exceptional listening, verbal, and written communication skills.
• Ability to work weekends and holidays.
• Demonstrated commitment to process improvement, innovation, and excellence.
• Persistence and eagerness to learn and share ideas in a collaborative team environment.

Responsibilities

• Pull inquiries from the Customer Relationship Management (CRM) system.
• Respond to inquiries by phone, text, chat, or email according to the potential customer's stated preference.
• Serve as a first-level expert on products and services, the purchase process, and the DARCARS brand.
• Convert inquiries into dealership visits and set appointments for test drives and further selection or purchase support.
• Adhere to customer communication scripts.
• Record all contact activity and customer information in the CRM in real time.
• Develop and maintain relationships with related store personnel.
• Meet or exceed individual performance objectives, such as response time and conversions.
• Perform other duties and responsibilities as requested by a supervisor.

Benefits

• Comprehensive benefits plan including 401(k).
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to join community service initiatives.
• Internal career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed