About The Position

The General Service Technician is an hourly, full-time or part-time position based on business needs. The role performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. The technician is expected to provide exceptional 5 Star service through effective communication about vehicle issues and proposed solutions, while meeting guest expectations for service timing and quality.

Requirements

  • Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.

Nice To Haves

  • High school diploma or equivalent.

Responsibilities

  • Perform basic vehicle services and repairs accurately and efficiently in accordance with Monro standards of operation.
  • Provide tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
  • Provide vehicle services, including lubrication, oil changes, basic maintenance such as replacing bulbs, wiper blades, and filters, and battery testing and installation.
  • Complete the Courtesy Inspection process for every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
  • Assist with inventory management, including pulling tires and parts, unloading deliveries, and stocking inventory.
  • Assist with general store duties and maintain the store in a clean, guest-ready condition that meets Monro standards.
  • Perform services in accordance with Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
  • Test-drive vehicles according to Monro’s Road Test policy, use dedicated test-drive routes, and observe local traffic and safety laws.
  • Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
  • Consistently use safety standards established in training, policies, and procedures.
  • Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
  • Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
  • Perform other duties as assigned and required.

Benefits

  • Performance-based incentives.
  • Paid vacation and holidays for full-time teammates.
  • Reimbursement for ASE certifications.
  • 401(k) eligibility immediately upon hire.
  • Direct deposit.
  • Employee discounts.
  • Healthcare, vision, and dental coverage for full-time teammates.
  • Employee Access Perks.
  • Career advancement opportunities.
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