About The Position

The General Service Technician is an hourly, full-time or part-time position based on business needs. The role performs basic routine vehicle repair and maintenance according to company standards and manufacturer specifications. The technician is expected to provide exceptional 5 Star service by clearly communicating vehicle issues and proposed solutions, while meeting guest expectations for service timing and quality. The position also supports store operations, inventory management, safety and compliance, and ongoing technical training. Monro describes its people-first approach as valuing every guest and teammate, and its mission as providing high-quality tire and auto service.

Requirements

  • Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
  • High school diploma or equivalent is preferred.

Nice To Haves

  • High school diploma or equivalent.

Responsibilities

  • Perform basic vehicle services and repairs accurately and efficiently according to Monro standards of operation.
  • Perform tire services, including wheel removal, balancing, patch or plug repairs, tire changing, mounting and installation, and TPMS service and repair.
  • Perform vehicle services such as lubrication, oil changes, basic maintenance, bulb, wiper blade and filter replacement, battery testing, and battery installation.
  • Complete Monro’s Courtesy Inspection on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
  • Assist with inventory management, including pulling tires and parts, unloading inventory, and stocking inventory.
  • Assist with general store duties and maintain the store’s cleanliness and guest-ready condition according to Monro standards.
  • Perform services according to Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
  • Test drive vehicles according to Monro’s Road Test policy, use dedicated test drive routes, and observe local traffic and safety laws.
  • Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
  • Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
  • Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
  • Perform other duties as assigned and required.

Benefits

  • Performance-based incentives.
  • Paid vacation and holidays for full-time teammates.
  • Reimbursement for ASE certifications.
  • 401(k) eligibility immediately upon hire.
  • Direct deposit.
  • Employee discounts.
  • Healthcare, vision, and dental coverage for full-time teammates.
  • Employee Access Perks.
  • Career advancement opportunities.
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