Automotive General Service Technician - Store 1554

Monro Inc.•Philadelphia, PA

10d

About The Position

The General Service Technician is an hourly, full-time or part-time position based on business needs. The role performs basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. The technician is expected to deliver exceptional 5 Star service through effective communication about vehicle issues and proposed solutions, while consistently meeting guests’ expectations for service timing and quality. Monro is a U.S. automotive service and tire dealer operating nearly 1,100 shops in 32 states and supporting 16 tire and auto service brands. The company describes its culture as people-first and team-oriented, with a mission to provide guests with high-quality tire and auto service.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
High school diploma or equivalent is preferred.

Responsibilities

Perform basic vehicle services and repairs effectively and efficiently according to Monro standards of operation.
Perform tire services, including wheel removal, balancing, patch and plug repairs, tire changing, mounting, installation, and TPMS service and repair.
Perform vehicle services, including lubrication, oil changes, basic maintenance such as replacing bulbs, wiper blades, and filters, and battery testing and installation.
Complete Monro’s Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading deliveries, and stocking inventory.
Assist with general store duties and keep the store clean and in guest-ready condition according to Monro standards.
Perform services in accordance with Monro safety standards, including wheel torque and oil safety and compliance procedures.
Test-drive vehicles according to Monro’s Road Test policy, using dedicated test-drive routes and observing local traffic and safety laws.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and equipment-manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.