Automotive General Service Technician - Store 77

Monro Inc.•Chicopee, MA

15h

About The Position

The General Service Technician is an hourly position that may be full-time or part-time, based on business needs. The role performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. Technicians are expected to provide exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guests’ expectations for service timing and quality. The position also supports inventory management and general store operations, maintains a clean and guest-ready store, follows safety and compliance requirements, and completes required technical training. Monro describes itself as a people-first automotive service and tire dealer with approximately 1,100 shops in 32 states and 16 brands.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
Ability to communicate vehicle issues and proposed solutions to guests and meet expectations for service timing and quality.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Perform basic vehicle services and repairs efficiently and accurately in accordance with Monro operating standards.
Perform tire services, including wheel removal, balancing, patch/plug repairs, tire changes, mounting, installation, and TPMS service and repair.
Perform vehicle services, including lubrication, oil changes, basic maintenance, bulb, wiper blade and filter replacement, battery testing, and battery installation.
Complete a Courtesy Inspection on every guest vehicle; identify, document, and communicate additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading deliveries, and stocking inventory.
Assist with general store duties and maintain cleanliness and a guest-ready store in accordance with Monro standards.
Perform services in accordance with Monro safety standards, including wheel torque and oil safety and compliance procedures.
Test-drive vehicles in accordance with Monro’s Road Test policy, use dedicated test-drive routes, and observe local traffic and safety laws.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Maintain technical proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.