Automotive General Service Technician - Store 1670

Monro Inc.•Santa Cruz, CA

About The Position

The General Service Technician performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. This hourly position may be full-time or part-time, based on the needs of the business. The technician is expected to deliver exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively, and consistently meeting guests’ expectations for time commitments and quality. The role also involves carrying out tire and vehicle services, completing courtesy inspections, supporting inventory and general store operations, and following applicable company, safety, environmental, and governmental standards. Technicians maintain their technical knowledge through required training and safely operate and maintain shop equipment.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
High school diploma or equivalent is preferred.

Responsibilities

Accurately perform basic vehicle services and repairs in accordance with Monro standards of operation.
Perform tire services, including wheel removal, balancing, patch/plug repairs, tire changing, mounting and installation, and TPMS service and repair.
Perform vehicle services, including lubrication, oil changes, basic maintenance such as replacing bulbs, wiper blades, and filters, and battery testing and installation.
Complete Monro’s Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
Assist with general store duties and keep the store clean and in guest-ready condition according to Monro standards.
Perform services according to Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
Test drive vehicles according to Monro’s Road Test policy, use dedicated test drive routes, and observe local traffic and safety laws.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently use required safety standards.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Safely operate, use, and maintain equipment according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.