Automotive General Service Technician - Store 9

Monro Inc.•Webster, NY

About The Position

The General Service Technician is an hourly, full-time or part-time position based on business needs. The role performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. The technician is expected to provide exceptional service through effective communication about vehicle issues and proposed solutions, while consistently meeting guest expectations for timing and quality. The role also supports inventory management and general store upkeep, follows applicable company, governmental, environmental, and safety standards, and maintains technical proficiency through required training. Technicians operate and maintain shop equipment safely and may perform other duties as assigned.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
High school diploma or equivalent is preferred.

Responsibilities

Perform basic vehicle services and repairs accurately and efficiently in accordance with Monro standards.
Perform tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
Perform vehicle services such as lubrication, oil changes, basic maintenance, bulb, wiper blade and filter replacement, battery testing, and battery installation.
Complete the Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
Assist with general store duties and maintain the store's cleanliness and guest-ready condition according to Monro standards.
Perform services in accordance with Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
Test drive vehicles according to Monro’s Road Test policy, using dedicated test drive routes and observing local traffic and safety laws.
Follow company policies and procedures and applicable governmental, environmental, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.