About The Position

The General Service Technician performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. This full-time or part-time hourly role is based on business needs. The technician is expected to provide exceptional service through effective communication about vehicle issues and proposed solutions, while meeting guests’ expectations for service timing and quality.

Requirements

  • Automotive training that includes basic car maintenance and repair, or an equivalent combination of education and experience.

Nice To Haves

  • High school diploma or equivalent is preferred.

Responsibilities

  • Perform basic vehicle services and repairs accurately and efficiently according to Monro standards of operation.
  • Perform tire services, including wheel removal, balancing, patch and plug repairs, changing, mounting, installation, and TPMS service and repair.
  • Perform vehicle services, including lubrication, oil changes, basic maintenance such as bulb, wiper blade, and filter replacements, and battery testing and installation.
  • Complete the Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
  • Assist with inventory management, including pulling tires and parts, unloading deliveries, and stocking inventory.
  • Assist with general store duties and maintain the store in clean, excellent, guest-ready condition according to Monro standards.
  • Perform services according to Monro safety standards, including wheel torque, oil safety, and compliance procedures.
  • Test drive vehicles according to Monro’s Road Test policy, use dedicated test drive routes, and observe local traffic and safety laws.
  • Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards.
  • Consistently use required safety standards established in training, policies, and procedures.
  • Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
  • Operate, use, and maintain equipment safely according to Monro and equipment manufacturer guidelines, including lifts, welders, and brake lathes.
  • Perform other duties as assigned and required.

Benefits

  • Performance-based incentives
  • Paid vacation and holidays for full-time teammates
  • Reimbursement for ASE certifications
  • 401(k) eligibility immediately upon hire
  • Direct deposit
  • Employee discounts
  • Healthcare, vision, and dental coverage for full-time teammates
  • Employee Access Perks
  • Career advancement opportunities
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