Automotive General Service Technician - Store 1444

Monro Inc.•Cumberland, RI

12d

About The Position

The General Service Technician is an hourly, full-time or part-time role based on business needs. The technician performs basic routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications. The role is expected to deliver exceptional 5 Star guest service through effective communication about vehicle issues and proposed solutions, while consistently meeting guest expectations for timing and quality. The position includes tire services, routine vehicle maintenance, courtesy inspections, inventory support, and general store duties. Technicians must follow applicable company safety procedures, governmental and environmental standards, and equipment manufacturer guidelines. They are also expected to maintain technical proficiency by completing required Monro University training.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Perform basic vehicle services and repairs accurately, efficiently, and in accordance with Monro standards of operation.
Perform tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
Perform vehicle services, including lubrication, oil changes, basic maintenance, bulb, wiper blade and filter replacements, battery testing, and battery installation.
Complete Monro’s Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading deliveries, and stocking inventory.
Assist with general store duties and maintain the store’s cleanliness and guest-ready condition according to Monro standards.
Perform services in accordance with Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
Test drive vehicles in accordance with Monro’s Road Test policy, using dedicated test drive routes and observing local traffic and safety laws.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety measures.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and equipment manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.