Automotive General Service Technician - Store 677

Monro Inc.•Ephrata, PA

14d

About The Position

The General Service Technician performs basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This hourly position may be full-time or part-time based on business needs. The technician is expected to provide exceptional service through effective communication about vehicle issues and proposed solutions, while meeting guest expectations for timing and quality. The role includes tire services, basic vehicle maintenance, courtesy inspections, inventory and store upkeep, and safe operation of shop equipment. Technicians must follow company policies, applicable governmental and environmental standards, and ANSI/OSHA requirements. They are also expected to maintain their technical knowledge by completing required training.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Perform basic vehicle services and repairs in accordance with Monro standards of operation.
Perform tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
Perform lubrications, oil changes, basic maintenance such as bulb, wiper blade, and filter replacements, and battery testing and installations.
Complete the Courtesy Inspection process for every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
Assist with general store duties and maintain the store in clean, guest-ready condition according to Monro standards.
Perform services in accordance with Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
Test drive vehicles according to Monro’s Road Test policy, using designated test drive routes and observing local traffic and safety laws.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Complete required Monro University training courses and modules to maintain technical proficiency.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.