Automotive General Service Technician - Store 346

Monro Inc.•New Bern, NC

About The Position

The General Service Technician is an hourly position that may be full-time or part-time, based on business needs. The technician performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications, while delivering 5 Star service through effective communication about vehicle issues and proposed solutions. The role is expected to meet guests’ expectations for service timing and quality. The position includes tire services, basic vehicle maintenance, courtesy inspections, inventory support, and general store duties. Technicians must follow company safety procedures, applicable governmental and environmental standards, and ANSI/OSHA standards. They are also expected to maintain their technical knowledge through required Monro University training and to operate and maintain equipment safely. Monro describes itself as a people-first company, with approximately 1,100 shops and tire dealers in 32 states and 16 brands. Its mission is to provide guests with high-quality tire and auto service.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
High school diploma or equivalent is preferred.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Perform basic vehicle services and repairs efficiently and accurately in accordance with Monro standards of operation.
Perform tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
Perform lubrications, oil changes, basic maintenance such as bulb, wiper blade, and filter replacements, and battery testing and installations.
Complete Monro’s Courtesy Inspection process for every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading deliveries, and stocking inventory.
Assist with general store duties and maintain the store’s cleanliness and guest-ready condition to Monro standards.
Perform services in accordance with Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
Test-drive vehicles according to Monro’s Road Test policy, using dedicated test-drive routes and observing local traffic and safety laws.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.