Automotive General Service Technician - Store 861

Monro Inc.•Mayfield Heights, OH

About The Position

The General Service Technician is an hourly position, available full-time or part-time based on the needs of the business. The role performs basic routine vehicle repair and maintenance in accordance with company standards and manufacturer specifications. The technician is expected to deliver exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for service time and quality. Monro is a family of automotive service and tire brands with nearly 1,100 shops and dealerships in 32 states. Its people-first approach emphasizes valuing every guest and teammate and providing high-quality tire and auto service.

Requirements

Automotive training in basic car maintenance and repair, or an equivalent combination of education and experience.
High school diploma or equivalent is preferred.

Responsibilities

Perform basic vehicle services and repairs accurately and efficiently according to Monro standards of operation.
Perform tire services, including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
Perform vehicle services, including lubrication, oil changes, basic maintenance such as bulb, wiper blade, and filter replacements, and battery testing and installation.
Complete Monro’s Courtesy Inspection process for every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
Assist with inventory management, including pulling tires and parts, unloading, and stocking inventory.
Assist with general store duties and maintain the store’s cleanliness and guest-ready condition according to Monro standards.
Perform services in accordance with Monro safety standards, including Wheel Torque and oil safety and compliance procedures.
Test-drive vehicles in accordance with Monro’s Road Test policy, using designated routes and observing local traffic and safety laws.
Follow company policies and procedures and governmental standards, including environmental codes and ANSI/OSHA standards, and consistently use required safety practices.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and equipment manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.