Automotive Assistant Store Manager - Store 861

Monro•Mayfield Heights, OH

About The Position

The Assistant Manager is a full-time, hourly position whose schedule is based on business needs. The role is a key holder and serves as manager on duty when the Store Manager is absent or business demand requires it. The Assistant Manager helps manage the operations of an automotive retail service and repair store to meet service standards and Monro’s performance and profitability goals. The role helps ensure teammates provide exceptional 5 Star service by communicating vehicle issues and proposed solutions effectively and meeting guest expectations for timing and quality.

Requirements

High school diploma or equivalent.
At least two years of retail experience, or an equivalent combination of education and experience.
Ability to work flexible hours, days, evenings, weekends, and holidays.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Nice To Haves

ASE certification and State Inspection License, where applicable.

Responsibilities

Schedule guest appointments to make effective use of technician abilities and support efficient, timely completion of vehicle services and repairs.
Help achieve sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to support customer satisfaction, loyalty, and retention.
Assist technicians in communicating repair and service needs to guests.
Maintain the store’s cleanliness and condition in accordance with Monro standards and keep it guest ready.
Assist with inventory management, including overseeing the pulling of tires and parts, unloading, and stocking inventory.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Help organize workflow so technician skill levels are used efficiently and vehicle services and repairs are completed effectively and on time in accordance with Monro standards.
Follow company policies and procedures and governmental standards, including environmental codes and ANSI/OSHA standards.
Consistently use required safety standards set forth in training, policies, and procedures.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by the direct supervisor.
Complete all required Monro training within the provided guidelines and timing.