Automotive General Manager

Grease Monkey•Charlotte, NC

1d•Onsite

About The Position

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center, using customer and employee relations skills, business management techniques, and sound judgment. The role also performs assistant manager duties and duties below that level. The manager oversees customer service, employee supervision and training, center operations, inventory, finances, facilities, safety, records, and local marketing. This franchise is independently owned and operated; applications and hiring decisions are handled by the franchisee.

Requirements

Previous experience managing a retail automotive center or an equivalent related business is required.
Skills in business management, employee relations, and customer service.
Intermediate computing skills.
Basic reading, writing, and math skills, and verbal communication skills.
Ability and license to operate motor vehicles.
Ability to properly use mechanical hand tools.

Responsibilities

Welcome customers professionally, explain services and pricing, and keep waiting customers informed about wait times.
Present applicable filters and radiator caps for customer inspection and explain completed services, warranties, and free top-off programs at checkout.
Maintain a clean, comfortable, and safe customer environment; resolve customer complaints and damage claims; thank customers and encourage feedback and return visits.
Hire, supervise, evaluate, train, schedule, and, when necessary, discipline or discharge employees; resolve employee complaints and maintain employee files.
Ensure service-bay activities are properly performed and monitor sales, inventory, cash register, and credit card functions.
Maintain POS software and hardware, make bank deposits, complete daily close-outs, and prepare payroll and weekly and monthly paperwork.
Monitor and order inventory and conduct accurate monthly inventory counts.
Maintain the center, including its cleanliness, safety, physical plant, tools, equipment, supplies, and property.
Write and mail customer thank-you notes, solicit fleet accounts, plan and execute local marketing, and participate in community activities.
Maintain required OSHA, MSDS, and federal, state, and local postings and records.