Automotive Finance Regional Director - Herb Chambers

Asbury Automotive Group•Boston, MA

About The Position

The Automotive Finance Regional Director monitors the activities of finance departments across an assigned region and communicates relevant activities to the corporate office. The role works with General Managers to improve finance and insurance (F&I) production, including PVR and product penetration, recruit and retain staff, and ensure dealerships comply with company policies and applicable regulations. The director provides regular schedules, reports, store check-ins, training recaps, and calendar updates. The role includes onboarding and training F&I staff, organizing ongoing training, conducting deal audits and quarterly store audits, and keeping current with required HR and other training. It also supports dealership operations by helping with deals, desking practices, save-a-deal meetings, deal flow, lender relationships, and office guidance. The director assists General Managers with F&I recruiting, retention, compensation, discipline, business opportunities, and CSI issues.

Requirements

Must be able to pass pre-employment background and drug screening.

Responsibilities

Monitor finance department activities in the assigned region and communicate activities to the corporate office.
Work with General Managers to maximize F&I department production in PVR and product penetrations.
Help General Managers recruit staff and minimize turnover.
Ensure dealerships follow compliance policies and report violations to the General Manager and corporate office.
Provide a schedule two weeks in advance outlining planned activities, with a copy to MMD and the relevant General Managers.
Send the corporate office weekly reports covering activities, accomplishments, and observations.
Check in with General Managers upon arriving at a store to identify concerns or needs, and check out with them to report activities, accomplishments, and observations; email if unavailable.
Email training and observation recaps and maintain a two-week view on the Outlook calendar.
Run a weekly weekend PVR call.
Help minimize F&I departmental turnover.
Ensure new F&I hires are trained on company policies and prepared to perform their job functions.
Ensure F&I managers complete F&I Certification Class within 60 days of entering the department.
Ensure F&I managers are competent in computer programs including ADP, the JM&A website, and Dealertrack.
Train staff on company product knowledge, including JM&A, Protector, and High Mileage VSC products.
Conduct monthly compliance and menu training and complete onboarding checklists with new staff.
Organize team training throughout the year, including boot camps, director meetings, and all-staff training.
Conduct role-play and training for interviewing, menus, flow charts, and four-part questioning, and train staff on the F&I training website.
Deliver cars with F&I managers present and sit in during their deal deliveries.
Perform structured assignments monthly in identified stores.
Use an audit spreadsheet to conduct five-deal audits and identify compliance or training issues.
Ensure federal and state requirements are followed, including Red Flags, OFAC, Privacy Notice, credit applications, safeguards, and RBPNs.
Keep current with required HR and other position-related training and ensure F&I staff are Files certified.
Audit all stores in the assigned market quarterly.
Assist dealership personnel by taking TOs, helping make deals, and supporting consistent desking practices.
Attend and assist at save-a-deal meetings and help with deal flow and problem deals, including unresolved spots or CITs.
Maintain lender relationships and help ensure lender expectations are met.
Provide guidance and assistance to office personnel when necessary.
Assist General Managers with F&I staff recruiting and retention, compensation issues, disciplinary actions, identifying opportunities, and CSI issues.