Automotive Express Service Advisor

Crossroads Automotive Group • Fuquay-Varina, NC

2d • Onsite

About The Position

Ensure that customers receive prompt, courteous, and effective service. Serve as a liaison between technicians and customers. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Prioritize required services. Ensure the customer has a positive dealership experience. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Spend quality time building relationships with the customers.

Requirements

• 2 years automotive experience
• Technical background
• Strong customer service skills
• Strong communication skills to deal with customers, employees and vendors
• Problem solver
• Must have strong references and proven CSI results
• Must have computer proficiency
• Valid Drivers License and clean driving record
• Must consent to and pass a drug/background screen
• Professional appearance required

Nice To Haves

• Typically have been in the business for 5 years or more
• Reynolds & Reynolds a plus

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with the customers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed