Automotive Dealership Shop Dispatcher

Circle BMW•Eatontown, NJ

8d•Onsite

About The Position

Circle BMW, part of the Circle Motor Group family of dealerships, has an opening for a Dispatcher. This role plans, coordinates, and controls the flow of repair and maintenance work through the Service Department to maximize technician productivity, workshop efficiency, repair quality, and customer satisfaction.

Requirements

Talented Automotive Shop Dispatcher with a knack for maximizing technician productivity.
Ability to plan, coordinate, and control the flow of repair and maintenance work.
Skill in coordinating and dispatching repair orders based on technician skill, certifications, workload, and repair requirements.
Proficiency in monitoring and managing daily workflow for efficient utilization of resources.
Ability to work closely with Shop Foreman to prioritize work and address capacity concerns.
Capability to collaborate with Warranty Supervisor on warranty repairs.
Skill in reviewing repair orders for accuracy and completeness.
Understanding of labor operations and repair time assignment based on manufacturer guides and dealership standards.
Strong communication skills for interacting with Service Advisors regarding repair status, delays, and completion times.
Ability to coordinate with Parts Department for parts availability.
Skill in monitoring repair progress and addressing bottlenecks.
Experience maintaining a route sheet or electronic workflow tracking system.
Ability to verify technician training, certifications, and qualifications.
Support Service Management in achieving departmental goals.
Ability to assist with workload balancing and scheduling.
Commitment to promoting a safe, organized, and professional work environment.

Responsibilities

Coordinate and dispatch repair orders (ROs) to technicians based on skill level, training certifications, workload, and repair requirements.
Monitor and manage the daily workflow of the service department to ensure efficient utilization of technicians, equipment, and shop resources.
Work closely with the Shop Foreman to prioritize work, address shop capacity concerns, and maintain balanced technician productivity.
Collaborate with the Warranty Supervisor to ensure warranty repairs are properly documented, coded, and completed in compliance with BMW warranty policies and procedures.
Review repair orders for accuracy and completeness before assigning or closing work.
Ensure labor operations and repair times are assigned fairly and appropriately based on manufacturer labor guides and dealership standards.
Maintain consistent communication with Service Advisors regarding repair status, delays, parts availability, and estimated completion times.
Ensure regular repair order updates are provided to Service Advisors to support proactive customer communication.
Coordinate with Parts Department personnel to minimize repair delays and ensure parts availability for scheduled work.
Monitor repair progress and proactively address bottlenecks that may impact shop efficiency or customer delivery commitments.
Maintain a route sheet or electronic workflow tracking system for all customer vehicles, including customer-pay, warranty, internal, new vehicle, and used vehicle repairs.
Verify that assigned technicians possess the required training, certifications, and qualifications to perform repairs safely and correctly.
Help maintain high levels of technician productivity, efficiency, and quality workmanship.
Support Service Management in achieving departmental goals for customer satisfaction, productivity, cycle time, and profitability.
Ensure completed repairs meet BMW dealership quality standards prior to vehicle delivery.
Assist with workload balancing and scheduling to maximize shop capacity and minimize vehicle downtime.
Promote a safe, organized, and professional work environment within the service department.